Lead Generation & Contact Research
Telemarketing Training and Development
Objective
To produce a Sales Story tailored to your own needs and to deliver a programme to train up to 6 employees how to use the technique.
Method
Skilful combination of presentation, facilitation, role playing, phone work and feedback to maximise the learning process.
Duration
½ day (4 hours) per delegate group.
Course Content
- What is a Sales Story?
- Why use this approach?
- Telephone manner and answering
- Selling by phone
- Why do people buy?
- Establishing customer needs
- Open and closed questions
- Positive influence
- Getting past gatekeepers
- Reaching decision makers
- Messages?
- Getting the most out of every call
- Holding Attention
- Pacing the conversation
- Overcoming objections
- Effective pauses
- Closing techniques
- Making it easier for your customers to say yes
- Appointment making
- Developing a winning mindset
Full Training Notes are included.
The course closes with a debrief form and action planning for each delegate.
Give us a call!
Please call us on 01780 481714 to explain your needs, so that we can give you a quote.